Cancellation Policy
A minimum of 2 full business days notice is required if you are unable to attend a session. This is to allow sufficient time for your appointment time to be offered to other waiting clients.
Cancelled with less than 48 hours but more than 24 hours (business days) = $150
Cancelled with less than 24 hours (business days) notice or non-attendance = Full session fee
*Please note that cancellation / non-attendance fees are not covered by Medicare or private health fund and therefore no rebates will apply.
*If your child is sick, cancellation fees can be waived with a doctor’s certificate. If your child is in the process of recovering and is well enough to attend the session, a telehealth session may be offered.
Separated Parents Policy
It is the parents’ obligation to provide us a copy of any relevant legal documents or court order.
Your psychologist encourages active communication between parents to ensure agreement relating to administrative matters, such as appointment bookings or payment. It is not the responsibility of the psychologist to keep each parent availed of information relating to appointments, payment, or treatment for their child.
Your psychologist welcomes both parents to attend appointments. If the appointment is made by one parent, it is the responsibility of this parent to inform the other parent and invite them to attend. The attending parent is encouraged to share any relevant information regarding their child’s therapy sessions with the other parent.
Payment is to be made on the day of the child’s appointment. If there is a legal agreement that requires the other parent to pay all or part of the treatment costs, it is the attending parent’s responsibility to settle the account and collect reimbursement from the other parent.
Court reports
We do not offer letters, reports or assessments for court purposes and do not give opinions on custody matters. This is a specialized area of psychology and you will be referred to a more appropriate service (e.g., forensic psychologist) if this is the service being sought.